Privacy Policy

Overview

This Privacy Policy explains how Dijiti Solutions (Pty) Ltd ("Dijiti", "we", "us", "our") collects, uses, and protects your personal information when you visit dijiti.co.za, contact us, request a demonstration, or use our products and services, including the Trevo platform.

We are committed to processing personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA). By using our website or services, you agree to the practices described in this policy.

Information we collect

Information you provide

When you complete a contact or enquiry form, request a demo, subscribe to updates, or correspond with us, we may collect your name, email address, telephone number, company name, and the contents of your message.

Information we collect automatically

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, the pages you view, and the dates and times of access, using cookies and similar technologies.

Information processed through our products

Where you use the Trevo platform, personal information is processed in accordance with the agreement between Dijiti and your organisation. In that context your organisation is the responsible party for the data, and Dijiti acts as an operator on its behalf.

How we use your information

We process personal information for the following purposes:

• responding to your enquiries and providing the information or demonstrations you request;
• providing, maintaining, securing, and improving our website, products, and services;
• communicating with you about your account, our services, or relevant updates;
• complying with our legal and regulatory obligations;
• protecting our rights, our property, and the security of our systems and users.

We rely on the lawful bases permitted under POPIA, including your consent, the performance of a contract, our legitimate interests, and compliance with the law.

Cookies & analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, although some features of the site may not function correctly as a result.

How we share information

We do not sell your personal information. We may share it with:

• service providers and operators who process information on our behalf under appropriate confidentiality and security obligations;
• professional advisers, regulators, or law-enforcement bodies where required or permitted by law;
• a successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy.

Data security

We implement appropriate technical and organisational measures to protect personal information against loss, unauthorised access, and misuse — including encryption in transit and at rest, access controls, and secure hosting. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When it is no longer required, we securely delete or anonymise it.

International transfers

Our infrastructure is primarily hosted in South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure it receives a level of protection consistent with POPIA.

Your rights under POPIA

Subject to applicable law, you have the right to:

• request access to the personal information we hold about you;
• request that we correct or delete your personal information;
• object to the processing of your personal information;
• withdraw your consent where our processing is based on consent;
• lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact our Information Officer using the details below. You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

Children's privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or legal guardian. If you believe we have done so, please contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer: